Shipping Policy

1. Shipping Areas

We provide international shipping to customers in various countries and regions, subject to product availability, transportation requirements, applicable laws, and carrier restrictions.

Certain products, particularly high-voltage systems, batteries, electrical components, or products subject to special transportation requirements, may have shipping restrictions depending on the destination country.

Before placing an order, customers may contact us to confirm whether shipping to their destination is available.

2. Order Processing

Orders will generally be processed after payment has been successfully received and the order details have been confirmed.

For customized products or products requiring technical configuration, production may begin only after the relevant specifications have been confirmed.

Estimated processing times may vary depending on product availability, order quantity, customization requirements, and production schedules.

We will make reasonable efforts to process orders within the estimated timeframe provided at the time of purchase.

3. Shipping Methods

Depending on the destination, product type, order quantity, and transportation requirements, we may use different shipping methods, including:

• Express delivery;
• Air freight;
• Sea freight;
• Land transportation; or
• Other suitable transportation methods.

The available shipping method and shipping cost will be displayed during checkout or confirmed separately before shipment.

For certain high-voltage or specialized products, the available shipping method may be subject to carrier and regulatory requirements.

4. Shipping Costs

Shipping costs may depend on the destination, product weight and dimensions, quantity, shipping method, and other transportation factors.

Unless otherwise stated at checkout or in a written quotation, the customer is responsible for applicable shipping charges, customs duties, import taxes, clearance fees, and other charges imposed by the destination country.

5. Customs and Import Duties

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, customs clearance fees, or other charges imposed by the destination country.

Unless otherwise agreed in writing, these charges are the responsibility of the customer.

Customers are responsible for ensuring that the products can legally be imported into their country or region and for providing any documents or information required for customs clearance.

[Company Name] is not responsible for delays caused by customs clearance, import restrictions, incomplete documentation, or actions taken by local customs authorities.

6. Delivery Times

Delivery times provided on our website or in our quotations are estimates only unless a specific delivery date has been expressly agreed in writing.

Actual delivery times may be affected by:

• Production schedules;
• Shipping carrier availability;
• Customs clearance;
• Weather conditions;
• Public holidays;
• Transportation disruptions;
• Import restrictions;
• Incorrect or incomplete shipping information; or
• Other circumstances beyond our reasonable control.

A delay in delivery does not automatically entitle the customer to cancel an order or receive a refund unless otherwise required by applicable law or agreed in writing.

7. Shipping Address

Customers are responsible for providing accurate and complete shipping information, including the recipient's name, address, telephone number, postal code, and other required information.

We are not responsible for delays, additional shipping costs, or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order needs to be reshipped due to incorrect information provided by the customer, additional shipping charges may apply.

8. Product Inspection Upon Delivery

Customers should inspect the package and products promptly after delivery.

If the package appears damaged, opened, or otherwise abnormal, customers should take photographs or videos before opening the package where reasonably possible.

Any visible shipping damage, missing items, or incorrect products should be reported to us as soon as reasonably practicable, together with relevant photographs, videos, shipping documents, or other supporting evidence.

9. High-Voltage and Technical Products

Certain products sold through our website may involve high voltage, high current, electrical energy, or other technical risks.

Customers are responsible for ensuring that the products are transported, stored, installed, commissioned, and operated by appropriately qualified personnel and in accordance with applicable safety requirements and product documentation.

Where applicable, [Company Name] may provide remote technical support or commissioning assistance.

Shipping and delivery of a product do not constitute installation, commissioning, or technical acceptance unless such services have been expressly included in the order.

10. Lost or Damaged Shipments

If a shipment is lost or damaged during transportation, customers should notify us promptly.

We will reasonably cooperate with the customer and/or shipping carrier to investigate the issue and, where applicable, initiate a carrier claim.

The resolution of shipping damage or loss may depend on the applicable shipping terms, insurance coverage, carrier policies, and the terms agreed between the parties.

11. Force Majeure

We shall not be liable for shipping delays or failures caused by circumstances beyond our reasonable control, including natural disasters, war, epidemics, government actions, transportation disruptions, customs restrictions, strikes, supply chain interruptions, or other force majeure events.