This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, place an order, or otherwise communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

When you submit an inquiry, request a quotation, create an account, place an order, or contact us, we may collect:

Name;
Company name;
Email address;
Telephone number;
Billing and shipping address;
Country or region;
Product and purchasing information;
Technical requirements or application information;
Payment-related information; and
Other information you choose to provide.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Referring website;
Time and date of visits; and
Other technical or usage information.

2. How We Use Your Information

We may use collected information to:

Respond to inquiries and quotation requests;
Process and fulfill orders;
Process payments;
Arrange shipping and delivery;
Provide technical support and after-sales service;
Provide remote commissioning or troubleshooting assistance;
Communicate with you regarding orders or products;
Improve our website, products, and services;
Prevent fraud, abuse, or unauthorized activity;
Comply with applicable legal and regulatory requirements; and
Send marketing communications where permitted by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not store complete payment card information on our own systems unless explicitly stated.

Payment information may be collected and processed directly by the applicable payment provider according to its own privacy policy and terms.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, analyze website traffic, and support marketing activities.

Cookies may include:

Essential cookies;
Functional cookies;
Analytics cookies; and
Marketing or advertising cookies.

Where required by applicable law, we will request your consent before using non-essential cookies.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use third-party service providers to support our website and business operations, including providers for:

Website hosting;
Payment processing;
Shipping and logistics;
Website analytics;
Customer communication;
Marketing services;
Security services; and
Other business functions.

These third parties may process personal information only as necessary to provide their services or as otherwise permitted by applicable law.

We do not sell your personal information for monetary consideration.

6. International Data Transfers

Because we may serve customers internationally, your information may be processed or stored in countries other than the country in which you are located.

Where required by applicable law, we will take reasonable measures to ensure that international transfers of personal information are handled in accordance with applicable legal requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, and complying with legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.

9. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate information;
Request deletion of personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent; and
Request information about how your personal information is processed.

To exercise applicable rights, please contact us using the information provided below.

We may need to verify your identity before processing certain requests.

10. Marketing Communications

Where permitted by applicable law, we may send you information about products, services, promotions, or company updates.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly.

Transactional and service-related communications, such as order confirmations, shipping notifications, and technical support messages, may still be sent when necessary.

11. Children's Privacy

Our website and services are intended primarily for businesses and adult users.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage users to review the privacy policies of third-party websites before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last Updated” date.

JKESS provides reliable battery management systems, home battery kits, high-voltage BMS, and C I energy storage solutions. With OEM/ODM support and project-based configurations, we help customers build safer and more efficient lithium battery and energy storage systems.